About the JavaSmart Coffee Program
If you’re just not sure, one of our knowledgeable sales professionals will be happy to help. They can walk you step-by-step through the features of each brewer, and help you narrow down which coffee solution best suits your office’s coffee needs!
Once you’ve chosen a machine, it’s time to talk coffee! We offer a variety of coffees in multiple roast profiles for you to enjoy. From familiar names like Starbucks, Timothy's and Javasmart, to specialty brands like Alterra Coffee Roasters and Peet’s, we will absolutely have something to keep your employees going all day! There are multiple methods to order coffee:
- Online at JavaSmartCoffee.com - This is the most efficient method and is guaranteed to leave our warehouse in 2 business days or less. With online ordering, you automatically receive an e-mail confirmation when you order, when your order ships, and when your order is delivered.
- By phone – Call us at 1-888-740-5282 and one of our fantastic Customer Care Representatives will be happy to assist you with placing your coffee order, and can make recommendations for you. We are generally available by phone Monday-Friday, 8:30am-5:00pm. All phone orders require an e-mail address, as they will be placed by our team through the website. Due to order volume, orders placed via phone may have extra processing time.
- By e-mail – Coffee orders can be e-mailed to [email protected]. All e-mailed order will be placed by our team through the website. Due to order volume, orders placed via e-mail may have extra processing time.
All JavaSmart brewers are eligible for our rental agreement package. These are available in 12-month increments. JavaSmart rental agreements have quite a few perks:
- Low $14.95/month service fee on most brewers: This fee covers any and all service calls and annual filter changes on your brewer. Our courteous and professional Waterlogic service technicians will handle all service-related issues on your machine in a timely, efficient manner.
- Should your machine ever need replacement for a service-related issue, this is included as well.
- All brewers are also eligible for our Auto-Ship Program! Choose the products your employees like best, and we’ll ship your selection monthly at no additional fee. Our Auto-Ship Program alleviates the hassle and worry of checking the calendar.
JavaSmart has been a division of Waterlogic for over 20 years. Made to the highest standards, only Waterlogic provides a full range of bottleless office water coolers. From cold, hot, extra hot water, ice and even sparkling, Waterlogic gives you an assortment of sophisticated and stylish bottleless coolers that will fit your workplace needs and standards. The water coolers are seamlessly connected to your existing water supply by our certified technicians and deliver fresh tasting chilled and hot water on demand, every time you need it.
We manufacture and service a wide range of water coolers that will match the needs of your workplace and the local water conditions. Our water experts will provide the best advice and support so you have one less thing to worry about.
After our clean and seamless installation, we schedule regular quality assurance service to ensure the best operation, sanitation and appearance of the coolers to ensure every dispense delivers refreshing, quality water.
Javasmart helps offices reduce their carbon footprint thanks to our sustainable product line. By researching recyclable and compostable products, we are committed to reduce the ongoing contribution of plastic production to global pollution.
We offer automatic coffee brewers from the leading brewer manufacturers, attaching it to one of our Waterlogic "point of use" cooler eliminates the need for plastic waste from heavy bulk water jugs.
We also offer a variety of pour-over units, to include our new authentic espresso solution via the Lavazza 910 brewer. Fitting your office with the correct brewing solution is not only energy efficient, it guarantees the perfect cup every time
Considering 87% of consumers prefer to purchase from brands who advocate for an issue they care about, not only will improve the sustainability of your office but it align your business values with those of your customers.
3 Steps to a Great Coffee
Excellent water, the right brewer and great coffee
Step 1: Excellent Water
We start with "state of the industry" filtered water with our patented Firewall technology that only Waterlogic can provide.
Step 2: The right brewer
Step 3: Great Coffee
JavaSmart Coffee partners with only those companies nationwide who share in our vision, our quality standards and caring for the environment. We deliver not only quality products from brands you know and love, but we are always looking for the best new products and blends that will bring excitement to your daily coffee experience. Our selection of over 100 great products brings you the best selection possible.
Processing time for all orders is 1-2 business days. This means if you place your order on Friday, it may not leave our warehouse until Tuesday.
Orders placed before 2:00pm EST are likely to have a shorter processing time, but have no specific guarantee.
All orders are shipped via FedEx from our fulfillment center in either Raleigh, NC or Concord, CA Monday-Friday (no shipping on weekends or holidays)
Estimated shipping time varies by shipping option - view our Canada map below for estimated FedEx Ground ship times based on your location.
We know you are eager to receive your order and may have chosen a faster shipping option – Please note that this will only affect your order’s time in transit, not the order processing time.
How long will it take to get my package?
Orders shipping from Raleigh, NC fulfillment center to the following states:
Alabama, Arkansas, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, and Wisconsin.
Can I use coffee pods in my FLAVIA brewer?
No. Coffee pods can only be used in the BUNN AutoPOD brewer since they are specifically made for pod brewers. You can learn more about the BUNN AutoPOD brewer here.
What brands of coffee do you carry?
We carry a variety of gourmet flavored and specialty coffees from Caribou Coffee, Peet’s, Starbucks and much more! Our variety of coffee roasts and flavors can suit any taste!
Do you supply other goods like sugar and creamer?
JavaSmart carries all the extras you'll need to make your cup of coffee tailored to your liking. We also carry an extensive line of teas and cocoas and other breakroom products.
Do you carry decaf coffee?
Yes! We carry decaf coffee from Caribou Coffee, Peet’s, Starbucks and much more so you can still enjoy your favorite coffee without the caffeine.
How much coffee does one portion pack make?
Regardless of size, each portion pack we carry (from Caribou, Starbucks, Ellis, etc) is formulated to brew one pot of coffee. The difference in size (1.5oz, 2.5oz, etc) will affect the strength of your brew, not the size of the pot.
How Much Coffee Do I need to Order?
There is an average of 21 work days in any given month. A 42 package case of coffee will supply approximately 2 pots of coffee per work day. So if your office brews 4 pots a day you'll need at least 2 cases per month.
What types of coffee brewers do you offer?
We carry single cup brewing systems, coffee pod brewers, as well as fractional pack brewing systems. To learn more about our brewers visit our Brewer page under the Products tab.
Do your brewers with a carafe have a hot plate?
No. All of our Traditional brewers use an insulated carafe instead of an electricity hungry hot plate. This carafe keeps coffee hot and fresh up to 4-6 hours, and it's unbreakable and spill resistant. The stainless steel construction resists stains and requires less cleaning than traditional glass pots.
How do I create a JavaSmartCoffee.com account?
If you are an existing customer, you can use your log in name and password to sign on to your dashboard, by going to "My Account". If you are a new to JavaSmart and would like to enroll in our brewer program for your work place, feel free to Sign Up here or call us at (888) 740-5282. If you are new to JavaSmart and would like to just order some coffee products for your work place, please click on "Log In" and create a new account.
How do I place an order on JavaSmartCoffee.com?
Visit the “products” tab and click on "Add to Cart" on each product you want - products will be stored in your cart until you are ready to check out. When you are ready to check out, just click on the "Check Out" button at the top of the page to begin the process.
How do I check the status of my order?
You can check the status of your order by logging into your JavaSmart account at www.javasmartcoffee.com/my-account/ and log in under the registered customer section. Once you are logged in you can view your most recent orders and the shipping status of them in your customer dashboard. You can see your dashboard information once you are logged in to your account.
Can I sign up for JavaSmart Coffee today?
You bet! You can sign up for our Brewer Service by clicking on the Sign Up button on the top of the page and filling out a form. Or you can give us a call at (888) 740-5282 to get started today.
3175 Bass Pro Drive
Grapevine, TX 76051
For Service, Call 1-866-917-7873
Email Customer Service requests to: [email protected]
For Billing, Call 1-866-917-7873, option #3
Monday to Friday: 8:30am-5:00pm
Closed on Saturday and Sunday
Or Send us an E-mail Below: